Customer Service

Customer Service:

The friendly and professional jewelry experts at The Gem Collection are available and happy to answer any questions you may have about our website during normal business hours (Tuesday-Saturday 10am-6pm Eastern Time). Please feel free to call us at 850-893-4171(Local) or 877-727-3595(Toll-Free).


Free Shipping on Orders Over $100:

The Gem Collection offers Free Ground Shipping on all orders over $100 in the continental US. Orders under $100 will be charged $8 for shipping and handling. Second Day Air is available upon request. We use UPS or USPS as our domestic carriers. Everything we ship is completely insured, and a signature will be required upon delivery. We cannot ship to PO Boxes, so please provide a physical shipping address. We do our best to ship every in-stock order within 48 hours of purchase, excluding Sundays and Mondays. Delivery is estimated at 3-7 business days from ship date. Out of Stock items may take an additional week to process. Please feel free to call us with any questions.


Easy Returns:

We want you to be delighted with any jewelry you purchase from our online jewelry store. Because of this, we have a risk-free easy return policy. If you are not completely satisfied with the jewelry you purchase from us, you may return it for a full refund within 14 days of purchase. To account for Holiday gift-giving, the return period is extended to 30 days for any jewelry purchased from November 15 – December 15. Special orders or customized jewelry (other changing ring size less than 2 sizes) may be returned for store credit only. To qualify for refund, jewelry must be shipped back to us via insured mail in the original packaging, in the same condition it was in when purchased. The customer will be responsible for return shipping charges. If you wish to return an item, please call our customer service line for shipping instructions.


Most Major Credit Cards Accepted:

We accept most major credit cards, including Visa, American Express, Discover, and MasterCard.


Free Gift Wrapping:

Free personalized gift wrapping is available upon request for any jewelry purchased from our store. Please call our customer service line to request this service.

Free Ring Sizing:

Most rings purchased from our jewelry store are eligible for free ring sizing before they are shipped. Please call our customer service line to request custom ring sizing.


Lay-a-Way Options:

We offer up to 6 months Lay-a-Way on many items. Please call our customer service line if you are interested in arranging for this payment option.

12 Month Interest-Free Financing:

We offer 12 month Interest-Free Financing for qualifying purchases in-store only through Wells Fargo. Please call our customer service line for more information.