Customer Service

 

FREE SHIPPING ON MOST DOMESTIC ORDERS!

The Gem Collection is pleased to be able to offer the following Free Shipping Options:

All items under $200 shipped UPS Ground Free of Charge

All items between $200-$500 shipped UPS 2nd Day Air Free of Charge

All items over $500 will be shipped UPS Overnight or UPS Priority Overnight.  A signature will be required on these items.  Most will be shipped free of charge, you will be contacted by e-mail if a charge is required.

MERCHANDISE AVAILABILITY:

Most items pictured are in stock and will be shipped within 48 hours.

Sometimes we are in the restocking process on an item and it is not available for immediate shipment.  If this occurs we will contact you within 48 hrs with an expected shipment time.

Some items are one of a kind, these are removed from the site as soon as possible when they have sold, however, if you order an item that is no longer available, we will inform you within 48 hours.

Most Ladies rings are shown in a size 6.5, most Men’s rings are shown in size 10.  We are able to size many of the rings before shipping please e-mail us a customerservice@gemcollection.com or  call us at 877-727-3595 if you need a special size.

EASY RETURNS:

You may return any item that is not a special order for full refund within 14 days of purchase.  OUR RETURN PERIOD FOR ITEMS PURCHASED FROM NOVEMBER 15 – DECEMBER 15TH IS EXTENDED TO 30 DAYS FOR FULL REFUND to allow for December Holiday giving.

Special Orders, or items that have been modified at customer’s request (other than sizing rings up or down 2 sizes or less) are only returnable for merchandise credit.

The returned item must be shipped to us in the original packaging in pristine condition and prepaid via insured mail.  We will credit you for the full purchase price.  You will be responsible for all return shipping charges.

Please call 877-727-3595 for Return Authorization code.  YOUR RETURN AUTHORIZATION CODE MUST BE CLEARLY WRITTEN ON THE FRONT OF THE PACKAGE OR PACKAGE WILL NOT BE ACCEPTED. 

After calling 877-727-3595 for the return authorization code, please return item to :

TGC
3501 Thomasville Rd
Tallahassee, FL 32309
Attention: Returns -  (write your return code here)

DO NOT USE THE WORDS “GEM” “JEWELRY” OR ANY OTHER INDICATION OF VALUABLE MERCHANDISE IN THE RETURN ADDRESS.

LAY-A-WAY:

We offer up to 6 months Lay-a-way on many items.  Please call us at 877-727-3595, if you would be interested in arranging this option.  Lay-a-way deposits are fully refundable for 2 weeks after payment is made.  After that, any lay-a-way refunds will be made in merchandise credit only.

If you need to speak to a human at anytime, please call toll free to 877-727-3595.  Our Humans are generally available to take your calls between 10AM – 6PM Tuesdays through Saturdays.  Other than that we let the machines take over, but leave a message and we will call you back during the above hours.  Also, e-mails sent to customerservice@gemcollection.com will be answered within 48hrs.